Loretto Management Corporation

  • Clinic Scheduler - North Syracuse

    Department
    PACE - 1
    Type
    Regular Full-Time
    Shift
    First
    Weekends Required?
    No
  • Overview

    The Clinical Scheduler is responsible for performing numerous clerical activities related to scheduling primary medical and specialty appointments plus nursing clinic visits for
    resident/participants. Schedules/ reschedules appointments in order to maintain the highest quality of coordinated care for the resident/participants. May assist with other clerical duties in absence of other clerical staff.

     

    Responsibilities

      • Schedules all medical and medically related services for resident/participants or participants;
        schedules all primary appointments per provider requested timeframe; schedules all
        contracted specialty appointments after provider approval utilizing the scheduling system;
        completes pre-authorization process; also schedules laboratory and radiology and other
        testing appointments with outside vendor.
        • Facilitates/completes all communications related to scheduling of all appointments which
        includes appointment cards, notification calls to caregiver/family as requested; verbal and
        written communication to contracted skilled nursing and enriched living facilities as
        necessary; notification to home care scheduling department for aide escort request when
        needed, etc.
        • Supports front desk/clinic during busy hours of operation by answering the telephone and
        assisting resident/participant and families as appropriate or by taking a message. May also
        perform duties of receptionist in his/her absence, including but not limited to filing additional
        paperwork.
        • Arranges for last minute transportation to/from appointments for resident/participants by
        notification of case manager completing necessary transportation PCP/MD paperwork.
        • Arranges for transportation to/from appointments for participants by notification of PACE
        CNY transportation coordinator and completing necessary transportation paperwork; assists
        Day Center Manager with setting up escorts as necessary; communicates daily or as
        needed with Transportation Director/Designee to review outside appointment schedule to
        confirm accuracy and to identify any potential conflicts, etc.

     

    Qualifications

    • AA degree in health related field plus one year experience in medical office setting scheduling
      patients.
    • Excellent communication and customer service skills required.
    • Demonstrated organization, time management, and multi-tasking skills necessary; detailed
      oriented.
    • Proficient with MS Office tools (Outlook, Word, Excel etc.) and able to learn new software
      rapidly.
    • Accurate data entry skills required.

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