The Resident Relations Representative provides comprehensive guidance and support to Independent Living residents and their families. This includes, but is not limited to, providing resource and referral information to residents, families, problem-solving assistance, promoting overall well-being and psychosocial adjustment to the facility, support for deteriorating health (mental and physical), promoting a healthy lifestyle, support when transferring apartments or to a higher level of care. The Resident Relations Representative connects residents/families with Loretto programs, community services and guides them when seeking care at urgent care facilities, local hospitals, rehabilitation centers, assisted living, memory care and long-term care facilities. The Resident Relations Representative also provides referral information to residents/families regarding Managed Long-Term Care programs, Geriatric Care Managers, Mental Health providers and End-Of-Life services. The Resident Relations Representative is a key member of the Resident Services Team and is responsible for ensuring a maximum quality of life for all Independent Living residents.
Requires a minimum of a Bachelor’s Degree in Psychology, Social Work or a related field.