Loretto Management Corporation

  • Manager, Support Services-RHCF

    Department
    Housing - 5
    Type
    Regular Full-Time
    Shift
    First
    Weekends Required?
    Yes
    Weekend Shift Details
    On - occasion, but not regularly scheduled
  • Overview

    The Manager of Support Services is responsible for the housekeeping and maintenance programs at the Nottingham RHCF (Rehabilitation Health Care Facility). The Manager provides guidance, support and leadership to ensure that attractive, orderly, safe, sanitary and efficient operational goals are met. The Manager supervises staff, ensuring compliance with operating policies and all governing code and Department Of Health Healthcare Facility regulations. Also collaborates with other departments and management staff while providing exceptional customer service in support of Loretto’s mission.

    Responsibilities

    • Manages multi-disciplinary teams of staff for maintenance and housekeeping functions in a union environment.
    • Manages and inspects the condition of all resident living spaces and common areas, ensuring compliance with all health and sanitation standards and regulations to achieve a high level of cleanliness and resident satisfaction.
    • Collaborates with other departments to ensure efficient service and positive outcomes in all areas.
    • Ensures rooms are prepared for new occupancy to the highest standards in a timely manner.
    • Maintains a working knowledge of applicable laws, regulations, policies and procedures in order to ensure compliance in a manner that reflects honest, ethical and professional behavior. Ensures that policies are maintained, updated, communicated, understood and consistently adhered to.
    • Monitors resident environment for safety, cleanliness and comfort. Addresses all concerns or takes appropriate action.
    • Monitors facility conditions for compliance to building codes and DOH regulations. Takes appropriate actions to correct conditions.
    • Monitors and maintains a survey-ready facility.
    • Takes a lead role in Disaster Training and staff preparation/education in conjunction with the facility Administrator.
    • Ensures all LSC (Life Safety Code) requirements are met and monitored as needed.
    • Leads, monitors and actively participates in routine quality assurance and quality assurance performance improvement activities.
    • Audits and inspects service locations, storage areas and equipment as needed. Corrects or takes action on problems or issues.    
    • Ensures adequate supplies are maintained in inventory. Keeps accurate records of purchase orders and receipts.
    • Provides input for annual budget projections as required.
    • Monitors departmental budget lines. Initiates remedial action as appropriate.
    • Monitors use and maintenance of Loretto equipment to ensure maximum life. Establishes a preventive maintenance program and schedule for facility equipment, systems and fixtures. Manages the preventative maintenance program ensuring that equipment is in good working condition. Notifies Senior Director of capital needs.
    • Keeps organized records and documentation for supplies, equipment, and services.
    • May monitor and manage payroll budget, addressing issues appropriately.
    • Is available to take call and respond to emergencies 24/7.

    Qualifications

    • High School diploma required. Associates degree preferred.
    • Knowledge of codes and DOH regulations in a Healthcare Facility.
    • Minimum 5 years’ management experience in a related function, preferably in a union environment.
    • Outstanding customer service focus.
    • Highly organized and detail oriented.
    • Outstanding interpersonal and communication skills including the ability to communicate effectively with clients, residents, and families from diverse backgrounds who may have physical, sensory and mental impairments.

     

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